Last modified: 12/27/2024

7 Days Money Back Guarantee & Refund Policy

At Kemo Smart, we want to ensure that you are 100% happy with your purchase.

If you have technical or sales queries, do not hesitate to contact by joining Live Chat or Email support.
If after you attempted to resolve issues with our Support team and feel the service(s) you purchased does/do not the best fit your requirements, we want to make things right.

Our policy provides a full refund within 7 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.

Kemo Smart and our payment process submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 7 days for the refund to reflect in your bank account/card. More details can be found via PayPal at Customer refund processing time.

Requesting a Refund

To request a refund:

1. Go to Client Area > Login > Orders
2. Copy the order number of the product you want to refund.
   Note: please do not request money back garantee if 7-days period has passed.
3. Go to Contact Page
4. Write “refund” in the subject, and in the message box, enter the order number and specify why you want a refund if needed, and click send.

Once we’ve had a chance to review the request, we will be in touch about the refund process.

Kemo Smart
4211 Rodney Street, Manchester
MO, United States 63011
support@kemo-smart.shop
+1 (636) 391-5673

Kemo IPTV / Subscription IPTV